Return Or Exchange?
No problem, use the return center below to generate an automatic return and exchange for the color you want!
Wish You Had Picked A Different Size?
Getting the size of your hammock right can be tricky, and sometimes a matter of trial and error. After you receive your hammock, please take a moment to try it out somewhere locally to see if it is a good fit for you. If you find that it’s not a great fit, simply use the return center below to easily send it back to us and we will work with you to get the correct size hammock sent your way!
Problem With Your Gear?
Though issues and defects with our gear are extremely rare, like any other handmade item, they can happen from time to time. If you need to return or exchange a broken or defective item, the returns center below will make the process as easy and fast as possible!
Have An Account?
Processing your return will be faster and easier if you create your request through the orders page on your account.
Didn’t make an account when you placed your order? That’s ok, this handy form will help you submit your return request.
We are proud of what we do and stand behind it. If you are not satisfied with one of our products, or if one of our products does not perform to your satisfaction, contact us via our Support Form below or at firstname.lastname@example.org for a repair, replacement, or refund. FOREVER.
We spend a lot of time obsessing over our gear’s quality and reliability, but even rock-solid gear will eventually make its way to that great gear bag in the sky. Wear and tear, accidental damage, neglect, or misuse can cause premature gear failure, so, unfortunately, those things aren’t covered. However, we will always do our best to help you out whenever we can!